Revised October 2021. Policies are subject to change.
|
Manufacturer |
DOA Period* |
Manufacturer's Warranty Terms |
Warranty Service |
| ACTi | 0 days - Must call manufacturer directly on all DOA issues. | Three-year standard warranty on IP Box, bullet and fixed-dome cameras, video servers, and video decoders One-year Limited Warranty on IP Cube Cameras and Peripheral Static in Motion Cameras: IP PTZs and IP Speed Domes Three-month limited warranty on In Continuous Motion Cameras: IP PTZs and IP Speed Domes |
Contact ACTi tech support to troubleshoot or for any questions or problems with ACTi product at 866.410.2284, option 2 for tech support and option 5 for RMA and repair services. |
| Acme Packet | Direct to Acme Packet |
One-year hardware 90-days software |
Contact Acme tech support at 866.226.3758 between 9 am and 5 pm, Monday through Friday |
| ADTRAN | Reseller must contact ADTRAN directly for DOA units at 888.423.8726. | Five- or ten-year warranty | Contact ADTRAN Technical Support via email at rmarequest@adtran.com or 888.423.8726 |
| AFI |
90 days from date of invoice; |
Limited lifetime warranty | Email Dave Hansen at Dhansen@AmericanFiberTek.com or call 732.302.0660 |
| Agora Leather (Ultima Case) | NON-RETURNABLE; Vendor Direct Returns Only; **SATELLITE/CONSIGNMENT VENDOR** |
|
|
|
Aiphone |
30 days; contact ScanSource Security Tech Support at 800.944.2439 x4129 |
One-year |
www.aiphone.com |
|
Alien |
Direct to Alien |
Readers, antennas and other hardware components (excluding tags) - one-year warranty Tags - 180-day warranty Software Media - 90-day warranty (does not include software itself) |
www.alientechnology.com |
|
Allworx |
Reseller must contact Allworx directly |
Standard warranty is one year. |
Contact Allworx tech support at 866.ALLWORX (866.255.9679), option 1, then option 3 |
|
Altronix |
Within 45 days of delivery to the end user |
Limited lifetime warranty (excludes batteries, transformers and enclosures) |
718.567.8181 |
|
American Power Conversion (APC) |
Direct to American Power Conversion (APC) |
Two-year warranty Customer calls APC to receive RMA |
www.apcc.com |
|
APG Cash Drawer |
30 days |
Vasario and flip-top cash drawer: two-year limited warranty Series 100: three-year limited warranty or five-year limited warranty with online registration Series 4000: five-year limited warranty or lifetime limited warranty with online registration |
www.cashdrawer.com |
|
Arecont |
Customer must do the following before any exception return to ScanSource can be approved: Once a tech support ticket number is obtained, there are two options for DOA returns available to the customer : |
Three-year warranty on all products purchased after June 1, 2012. |
http://support.arecontvision.com |
|
Argox |
Contact Argox directly at 800.424.0243 |
800.424.0243 | |
| Aruba Networks | Contact HPE directly and get an RMA number | One year to limited lifetime warranty depending on the product | 800.943.4526 |
|
AudioCodes, Inc. |
Within 30 days, contact ScanSource Tech Support at 877.847.7000 x4095 |
One-year warranty from ScanSource invoice date. DOA period is within 30 days from invoice date from ScanSource. Contact ScanSource Tech Support to verify DOA status. |
Contact ScanSource Technical Support at 877.847.7000 x4095 |
|
Avaya |
90 days from ScanSource invoice date |
Hardware: 12 months from ScanSource invoice date |
Authorized Avaya partners will need to submit their Avaya warranty claims online on support.avaya.com. Instructions here. |
|
Avteq |
90 days within the delivery date to the end user. Return to ScanSource. |
|
|
|
Axis Communications |
The customer will need an Axis case number to return a defective part for credit only. The customer will need to go directly to Axis for return if they want a replacement. |
888-TEC-AXIS |
|
| Axton | NON-RETURNABLE; Vendor Direct Returns Only; **SATELLITE/CONSIGNMENT VENDOR** |
|
|
| Barco |
The customer must contact Barco directly. |
Three-year warranty + three months to handle "transit time" until install | 866-992-2726 https://www.barco.com/en/support |
|
Bematech |
30 days |
All products: three-year warranty |
516.248.0400 |
| Bluebird | 30 days: contact ScanSource Tech Support at 800.944.2439 x4002 | One year | bluebird@themrpsolution.com |
|
Bogen |
30 days from date of installation |
Three-year warranty One-year warranty on APS wireless |
800.999.2809, option 2 |
|
Bogen |
30 days from ScanSource Security invoice date |
Three-year warranty; One-year on APS wireless |
800.999.2809, option 2 |
| Boom Collaboration | NON-RETURNABLE; Vendor Direct Returns Only; **SATELLITE/CONSIGNMENT VENDOR** |
|
|
|
Bosch |
90 days from date of invoice |
CCTV (All): Three years |
Contact Bosch Repair Department at 800.366.2283 |
| BroadSoft |
Within 30 days, contact ScanSource Communications Tech Support at 877.847.7000 x4095 |
Standard warranty is one year. Customers may purchase an extended, three-year warranty | Contact ScanSource Communications Tech Support for DOA & warranty issues at 877.847.7000 x4095 |
| BusyLight | Within 30 days of the ScanSource invoice | One-year standard warranty | Contact David Weatherly for troubleshooting and RMA assistance. 800.641.6416 x129 dweatherly@unifiedcommunications.com |
| Cables To Go | Liftetime |
Cables To Go (C2G) provides a lifetime guarantee against defects and labor on all custom and distributed cables. Please note that custom cable assemblies are non-returnable and non-cancellable. Warranties do not apply to damage from misuse or any consequential damages. |
www.cablestogo.com/secure/contact/returns 800.506.9607 |
| CBC | 30 days. Contact CBC Tech Support in order to obtain a case number. Once obtained, contact SS Security Tech Services @ 800.964.8994 x4129 to provide them with the number. |
Lens and lens accessories: Three years Megapixel cameras: One year Outdoor housings: Three years Standard ccd cameras: Three years IP Cameras: One year |
New York office: 800.422.6707 California office: 800.888.0131 |
|
Cherry Americas, LLC |
30 days. |
All keyboards: two-year warranty Warranty Service USA: Gremark Technologies Warranty Service Canada: Grand Tech Technical Services |
www.cherrycorp.com |
| Chief | Reseller must call Chief directly at 800.582.6480 | Ten-year warranty for non-electrical products One-year warranty for electrical products |
Contact Chief directly at 800.582.6480 |
| CipherLab | NON-RETURNABLE; Vendor Direct Returns Only; **SATELLITE/CONSIGNMENT VENDOR** |
|
|
|
CIPI |
30 days |
One-year |
781.993.3224 |
|
Cisco |
30 days |
Aironet Wireless Products: one-year limited warranty |
www.cisco.com For warranty information, click here |
| Cisco Meraki | End customers must contact Cisco Meraki Technical Support directly to resolve defective product issues | Lifetime or one-year warranty. Contact Cisco Merkai for details. |
Products deemed to be defective and non-repairable in Cisco Meraki’s determination may be replaced during the warranty period. Please refer end customers to https://meraki.cisco.com/support/#policies:eca |
|
Citizen |
30 days |
CT-S801, CT-S851, CT-S601, CT-S651, CT-S281, CT-S4000, CT-S2000, CBM-1000II, CT-S310, CT-S300, CT-S280, and CBM-291/293 thermal packaged printers; CD-S500, CBM 910II, CBM-920II and iDP3550/51 impact dot matrix packaged printers. PMU-2200/2300, PPU-231, PPU-700 Kiosk printers - three-year warranty CL-S521, CL-S621, CL-S631, CLP-521, CLP-621, CLP-631, CLP-7200, and CL-S700 series barcode printers (excluding print head, peeler and cutter) - two-year warranty CMP-30, CMP-20, CMP-10 and PD-24 mobile thermal printers (excluding batteries), CT-S2000 Memory printer without Keylock CT-S2000 Memory printer with Keylock (sku# starting with CTS2000RSM-D32), barcode printer print heads, barcode printer cutters and barcode printer peelers - one-year warranty. Mobile printer batteries - six-month warranty Printer Mechanisms, Controller Boards, and all spare parts, Auto-Cutters, Auto Winders, Control Chips, etc. - 90-day warranty |
http://citizen-systems.com/Pages/UisSupport/warranty.aspx |
| Clearone | Customer must contact Clearone directly. 800.283.5936, option 2 |
Contact Clearone for product warranty information at 800.283.5936 | 800.283.5936, option 2 |
| Clover Terminals & Bundles (e.g., Station, station printer) |
30 days out of box failure | 1 Year | https://www.clover.com/help/ (877) 273-8191 or “Call Me” Feature on the Clover device |
| Clover Peripherals (e.g., cash drawer, cables) |
30 days out of box failure | N/A | https://www.clover.com/help/ (877) 273-8191 or “Call Me” Feature on the Clover device |
|
Code |
All Code DOAs must go through Code directly. Customer needs to reach out to Code for trouble shooting. If scanner is truly DOA, Code will take care of the replacement. |
Code standard warranty |
www.codecorp.com |
|
ComCam |
30 days |
N/A |
N/A |
| Comnet |
90 days from date of invoice |
Lifetime warranty | INFO@COMNET.NET 203.796.5300 or tech support at 888.678.9427 |
|
Computer Instruments |
None |
90-day warranty One-year, extended warranty available |
888.451.0851 |
|
Crestron |
Within 90 days from delivery to end user, contact ScanSource Communications tech support for DOA and warranty issues at 877.847.7000 x4095 | Three years from the date of purchase from Crestron Disk drives and any other moving or rotating mechanical parts, pan/tilt heads and power supplies are covered for a period of one year Touchscreen displays and overlay components are covered for 90 days |
Contact ScanSource Communications tech support for DOA and warranty issues at 877.847.7000 x4095 |
| CyberPower Systems | Warranty varies by product. | https://www.cyberpowersystems.com/support/warranties/ | |
|
Datacard Group |
30 Days - Contact Datacard to obtain a service request number. Once the service request number has been received, contact ScanSource Tech Support. |
Camera Packages - one year |
800.328.8623 |
|
Datalogic ADCMobile |
30 days |
One-year warranty |
Web RMA requests: www.adc.datalogic.com/onlineRMATECHNICAL SUPPORT/SERVICE/RMA: Toll Free: 888.435.7772 |
|
Datalogic ADCScanning |
30 days |
Five-year warranty: Gryphon Corded, Heron, Touch/TD1100, Quickscan QD2100, Quickscan QD2400, Powerscan 7000 Corded Three-year warranty: Gryphon Mobile/Bluetooth, Gryphon Fixed, Quickscan QD2300, Quickscan QM2100, Quickscan Lite QW2100,Powerscan 7000 BT, Powerscan 7100 Series, Powerscan 8300 Series, Powerscan 8500 Series, Powerscan 9500 Series, Powerscan DPM Models, Magellan 800i,Magellan 2200VS/3200VSi,Magellan 2300HS/3300HSi Two-year warranty: Magellan 1100i One-year warranty: Mobile products, Magellan Scanner/Scale 30-month warranty: IP products |
Web RMA Requests www.scanning.datalogic.com RMA Phone: Datalogic Scanning Technical Support: 800.695.5700 |
| Demant (previously Sennheiser) | 30 days from invoice date Customer should work directly with the supplier for any DOA or defective returns. |
All products carry a limited, two-year warranty | http://en-us.sennheiser.com/service-support-services-warranty-conditions |
|
Dialogic |
Within 30 days contact ScanSource Communications Tech Support at 877.847.7000 x4095 |
Varied, depending on product - http://www.dialogic.com/warranties for product-specific details |
Contact ScanSource Communications tech support for DOA and warranty issues at 877.847.7000 x4095 for warranty/repair form |
| Digital Security Controls (DSC | Two years from date of invoice. Contact ScanSource Security Tech Support at 800.944.2439 x4129. RMA requests must include the product's date code. See link for assistance locating the date code www.dsc.com/plugins/DateCode/DateCodeLookup.asp. | Select products: two-year warranty. Contact manufacturer for details |
Or call DSC tech support 888.888.7838 and follow the instructions for tech support options. |
| Digital Watchdog | 90 days. Reseller must contact Digital Watchdog Tech Support directly for DOA issues - 866.446.3595. If DWD deems the unit defective then the unit can be replaced with an advanced replacement - please submit a Salesforce case to Purchasing to obtain an RMA from DWD. | digital-watchdog.com/page/rma-return-and-repair-policy/ | digital-watchdog.com/page/rma/ |
| Digium Inc. | 30 days | Digium Appliance products have a 1-year warranty unless an extended warranty has been purchased. Digium interface cards and modules sold after February 2008 have a 5-year warranty. | Once the Digium Technical Support technician confirms that the hardware is defective and deems it necessary to replace the hardware, an RMA number will be assigned authorizing the customer to return the defective hardware to Digium. By default, Digium will ship a replacement after receiving the defective hardware from the customer and verifying its warranty status. |
|
Ditek |
30 days; contact ScanSource Security tech support at 800.944.2439 x4129 |
||
| Dotworkz | Direct to Dotworkz | www.dotworkz.com/customer_service/ | stever@dotworkz.com Steve Rosenbloom: 619.994.9240 |
|
DuVoice |
No RMA from Catalyst; within 30 days of delivery, customer should contact DuVoice directly |
Manufacturer shall provide warranty service directly to the reseller |
425.250.2393 |
| DVTel | Reseller must contact DVTel directly for all issues | Two-year warranty on DVTel brand products. One-year warranty on IOI brand products. |
888.388.3577 |
| Eaton | Contact Eaton directly |
90-day warranty One-year extended warranty available |
Eaton Customer Service: 800.322.4877 |
| Edgewater Networks, Inc. | 30 days Sales partner must contact ScanSource Tech Services at 800.944.2439 x2160 |
||
| Electrograph/Active Light | 15 days from invoice date | Standard warranty is one, two, or three years | 800.730.4774 x324 |
|
Elo Touch Solutions |
30 days; |
Touch monitors: three-year warranty |
www.elotouch.com |
| E-Metro Tel | NON-RETURNABLE; Vendor Direct Returns Only; **SATELLITE/CONSIGNMENT VENDOR** |
|
|
| ENS | Two years | Two years - ENS warrants its products to the original purchaser to be free of defects in material and workmanship for a period of two years. All warranties are, in effect, beginning the date the product was invoiced by ENS. ENS disclaims liability for any modifications, improper installation and/or purchaser abuse, misuse or negligence. | |
|
Epson America |
30 days |
One- to four-year warranty depending on model type. |
Contact an Epson Authorized Repair Center for repair. From the www.pos.epson.com website, you can search for a repair center in your area by zip code. Click on "Service." Then, "Authorized Service Provider Program." |
| eTelemetry | Contact eTelemetry directly at 602.910.3974 | One year | 602.910.3974 |
|
Exacq |
All DOA/defective item returns are handled directly through Exacq |
Three years on all current hardware, as long as the product has not been modified or tampered with. Warranty information can be found here: www.exacq.com/auto/specsheet/uploads/exacqvision-warranty-document.pdf |
Repair: Exacq tech support, support@exacq.com |
| Extreme Networks | Extreme Networks has a no return policy. If the a product is considered to be DOA or defective, the reseller or end-user must direct the request to the Extremem Networks. Customer must contact Extreme Networks Technical Assistance Center at 800-998-2408. Products should never be return directly to ScanSource. |
Limited lifetime warranty on hardware. For more details visit www.extremenetworks.com/services/programs/warranty.asp |
800.998.2408 |
|
Fargo Electronics |
DOA/defective items are returned directly to Fargo for repair or replacement only; no credit. Customer should contact Fargo directly at 800.459.5636. |
Printers: Two-year warranty |
www.fargo.com |
| Filewave |
All DOA/defective-item returns are handled directly through Filewave as warranty issues |
Limited lifetime warranty | 317.863.6284 |
| Firetide | Direct to Firetide | One-year warranty | 408.399.7771 x2 |
| General Cable | Contact ScanSource sales rep | One-year warranty | 800.424.5666 x28857 |
| Global Technology Systems, Inc. | 30 days |
MC/scanner, laptop, and wireless batteries, powered holsters – one year 2-Way radio and UPS batteries, chargers – two yearsCustomer must contact SS POS tech support at 800.944.2439 x4002. Tech support will obtain an RMA number from GTS and will provide it to the customer, and the customer will return directly to GTS. |
http://www.gtspower.com/about-us/resources/warranty |
| GoSimply (SIMPLY45) | NON-RETURNABLE; Vendor Direct Returns Only; **SATELLITE/CONSIGNMENT VENDOR** |
|
|
|
Hanwha Techwin America (Samsung) |
30 days; customer should contact ScanSource Security Tech Services at 800.944.2439 x4129 |
All products are supported by a three-year warranty Product Disclaimer - 12Vdc Camera Units: improper installation will VOID product warranty. **CAUTION** Low-voltage camera circuitry is inherently sensitive to proper powering requirements. It is the installer's responsibility to properly install, maintain and use the specific low-voltage power supplies that come with GVI 12Vdc units to
maintain product warranty. GVI will not honor warranty repair, replace and/or credit damaged units under the following conditions of improper installation. Correct power extension requires a proper power analysis as a professional grade power supply may be used to power units over greater distances. |
877.213.1222 |
| HDStor | 30 days from end-user delivery date |
Three-year warranty: must work with WD directly; complete the link, and HDStor will replace the defective hard drive |
http://support.wdc.com/warranty/index.asp?wdc_lang=en |
| HES (HES, Securitron, and Folger Adam) |
Please contact the vendor directly for all requests | One-year warranty | 800.626.7590 |
|
HID |
Contact ScanSource customer service |
Lifetime warranty |
866.607.7339 |
|
Honeywell |
30 days; The customer must have a case number from Honeywell for an RMA |
For scanners and mobile computers warranty info: www.honeywellaidc.com/working-with-us/warranty-matrix |
www.honeywell.com/aidc 800.782.4263, option 4 |
| Honeywell Commercial Security | 365 days for video cameras; 30 days for all other products. Contact Honeywell tech support for an RMA number. We must have an RMA from Honeywell before the product can be returned to ScanSource. |
5-year warranty on cameras 3-year warranty on recorders 1-year warranty on access control |
800-323-4576, option 1 securitycustomersupport@honeywell.com |
| HP | Contact HP Technical Support at 800.544.9976 | Standard Warranty Three-years, on-site, next business day Three-years on parts and labor - includes free telephone support 24/7 Certain restrictions and exclusions apply |
866.852.4865, option 3 800.HP.INVENT |
|
IAVI International |
30 days from invoice date |
Standard warranty is one, two, or three years |
Contact IAVI at 888.999.6564 x101 |
|
IBM Point-of-Sale |
For DOA/defective items, contact Toshiba to place a Hardware Service Request by calling 855.247.4844. |
4800, 4810, 4613, 4838, 4900 : one-year depot or one-year on-site warranty (varies by model) 4610, 4820, 4852: one-year depot or one-year on-site warranty (varies by model) Contact ScanSource Technical Support for DOA and warranty details by model |
855.247.4844 |
|
ID Tech |
30 days |
Three-year warranty for Barcode Readers |
www.idtechproducts.com |
| Ingenico | Defective products must go through ScanSource tech support | All terminals, excluding accessories, carry a one-year manufacturer's warranty. For extended maintenance service and options, please contact your ScanSource sales rep. | Contact ScanSource Tech Support at 800.944.2439 x4002 or email Support@ScanSource.com |
|
ipConfigure |
None; contact manufacturer |
Three-year warranty on all current hardware, as long as the product has not been modified or tampered with. |
support.ipconfigure.com |
|
ITW Linx |
30 days from ScanSource Catalyst invoice date |
Five-year warranty |
Products must be registered on the ITW Linx web site within 10 days of the final purchase. The party that would make a claim in the event of damage should be the party registering the product. For product warranty information, contact ITW Linx at 800.336.LINX (5469). |
|
ITWLinx |
30 days from invoice date |
Five-year warranty |
708.667.3444 |
|
Ithaca Printers (TransAct Technologies) |
30 days |
Ithaca iTherm 280: three-years Ithaca 9000, POSjet 1500, Series 150 and all other printer models: two-years |
www.transact-tech.com |
| J2 Retail Systems | 30 days | Three-year depot coverage for parts and labor. Extended and advance exchange options are available. |
http://www.j2retailsystemsusa.com/support.php Email: support@j2retailsystemsusa.com 714.669.3111 x112 |
| Jabra | 30 days All requests outside 30 days from ScanSource Invoice should be directed to Jabra Support for assistance. | Consumer products: one (1) year from the date the products have been purchased Cordless products: one (1) year from the date the products have been purchased Corded products/Evolve/Evolve2/Speak/PanaCast: two (2) years from the date the products have been purchased BIZ 2400/BIZ 2400 II/Engage 50/Engage LINK: three (3) years from the date the products have been purchased |
JabraSupport.US or www.jabra.com/support |
|
Janam Technologies, LLC |
30 days |
One year |
www.janam.com |
| Ken-a-vision | 30 days from invoice date. Contact SanSource Communications tech support at 877.847.7000 x4095 |
Standard warranty is one, two, or three years | 816.353.4787 |
|
Keyscan |
Within 45 days of delivery to the end user |
Two-year limited warranty |
905.430.7226 x262 |
| LG | 30 Days. Return direct to LG Request a RA online via the following link to our website: https://www.lg.com/us/support/ra-service/request-ra Please be advised we will require the following pictures: Requested Pictures: • Unit Damage/Defect • Front and back of box unit was received in (Full box pictures; do not crop) • Side of box with Model/Serial tag • Manufacture label on the back of unit showing model/serial Once this information is received and reviewed, you will be notified of the resolution |
Varies between 2 and 3 years and N/A. Warranty period is noted in the LG price list. | 888-376-6825 |
| Lifesize | None | The only warranty provided by Lifesize with respect to the Products (whether Equipment, Software Products or Lifesize Cloud Subscription Services) will be that provided directly to End Users pursuant to the End User Agreement applicable to such Product. Distributor is not authorized to make any warranties, guarantees or representations, whether written or oral, on behalf of Lifesize. | Lifesize does not warrant that the Lifesize Cloud Subscription Services or Software Products will be error-free or operate without interruption. |
| LifeSafety Power | 90 days from date of invoice; contact ScanSource Security Tech Support at 800.944.2439 x4129 |
Contact ScanSource Security tech support at 800.944.2439 x4129 | Contact ScanSource Security tech support at 800.944.2439 x4129 |
| Link America | NON-RETURNABLE; Vendor Direct Returns Only; **SATELLITE/CONSIGNMENT VENDOR** |
|
|
|
MagTek |
30 days |
14 months from the date of manufacture |
800.944.2439 x4002, option 5 |
| March Networks | 30 days from date of invoice Contact ScanSource Security Tech Support at 800.944.2439 x4129. Anything beyond 30 days from invoice date must go through March directly |
Two-year warranty on Hard Drive Two-year warranty on NVRs One-year warranty on NVR Accessories 90 days for software Three-year on Command Application Bundle hardware and Command Recording Server Video Storage Three-year warranty on IP Fixed Cameras Two-year warranty on PTZ and Analog Cameras Three-year warranty on Encoders/Decoders One-year warranty on Edge Device Accessories |
800.472.0116 |
|
MCK/Citel |
Reseller must contact MCK/Citel directly for DOA units |
One-year warranty. DOA - 30-days from ScanSource Catalyst invoice date. |
888.454.5828 |
|
Meru |
Must contact Meru directly at 888.637.8952 or email #support@merunetworks.com |
One-year warranty |
888.637.8952 |
|
Microsoft |
Contact Microsoft directly |
Contact Microsoft directly |
888.455.7422 |
| Mitel | DOA products must be handled via Mitel by using the RMA, DOA & Assets tab on the MiAccess Portal. | Hardware and software carry a 15-month warranty that begins after shipment from the distributor to the sales partner. | Contact Mitel using the RMA, DOA & Assets tab on the MiAccess Portal . |
| M-S Cash Drawer | 30 days | Star Micronics will only authorize warranty repairs on any printers unless the customer (end user or reseller) contacts Star’s technical support first. Star will issue a case number that must be referenced in order for an IWRA (In Warranty Return Authorization) to be issued for the repair. Customer should contact Star Tech Department at 732.623.5500 for tech support prior to requesting warranty service for a Star Micronics product. | 732.623.5500 |
|
Multi-Tech |
30 days from invoice date. Contact Multi-Tech Customer Service Department at 800.328.9717; Multi-Tech case number is required for any defective products in order to receive an RMA number from ScanSource Catalyst; Multi-Tech tech support number to call is 800.972.2439 |
Warranty: one to two years |
Customer Service Department: Multi-Tech Tech Support: |
|
National Service Center |
Sales rep to contact PM |
Dependent upon level of service selected (one-, two-, or three-year plan) |
www.nationalservicecenter.com |
|
NCR |
Contact ScanSource technical support |
NCR Terminal standard warranty: one-year depot |
800.262.7782 |
| NCR Counterpoint | All DOA/defective issues are handled directly through NCR Counterpoint. | One-year warranty | 800.852.8755; customer should also utilize the NCR Counterpoint service portal and contact their NCR iCAM |
| Next Level Security Systems |
90 days from initial delivery Contact ScanSource Security tech support at 800.944.2439 x4129 |
One year |
Warranty Service/Tech Support 760.444.1410, option 2 |
| Nordic ID | Contact Nordic ID directly by calling 336.768.4400 for RMA. | 336.768.4400 | |
|
Number Five (Card Five) |
None; manufacturer's warranty takes effect at time of purchase |
Full warranty for 24 months from date of purchase. Defective parts sent back to Number Five and replacement parts will be sent immediately upon request to the suppliers/end user with the understanding that Number Five must receive the defective parts within five-business days. |
Email Support |
|
O'Neil Printers |
30 days |
All printers, including printhead, have a one-year warranty |
www.oneilprinters.com |
|
Opticon |
30 days |
Two-year warranty |
www.opticonusa.com |
|
Orion |
30 days from end-user delivery |
One year |
714.899.9803 |
|
Panasonic i-PRO |
For DOA items, the end user or reseller should call Panasonic Technical Support at 800.528.6747. Select option two, then option four for security products (video surveillance/security cameras). Once Panasonic confirms the hardware failure, confirms it is within 30 days from the ScanSource invoice date, and has given a Panasonic case number (that will begin with "R"), the sales partner should then contact ScanSource Customer Service at 800.964.8994 x4049 to request an RMA. The Panasonic case number is required. For anything after 30 days, a warranty replacement with advanced exchange will be handled directly by Panasonic. There are no returns on software at any time. |
Camera warranty - Panasonic and Advidia three-year standard/i-PRO Preferred customers five-year warranty |
800.528.6747 (select option two, then option four for Video Surveillance/Security Cameras) |
|
Panasonic System Solutions |
30 days |
All products have depot warranty. Timeframes vary. Please contact ScanSource tech support at 800.944.2439 x4002. |
Panasonic c/o Heartland Services 847.468.5100 |
| Panasonic Toughbook | DOA: end-user/reseller should call Panasonic Technical Support at 855.772.8324, option one. Once Panasonic confirms the hardware failure, the reseller will be given the opportunity to repair, replace or return for credit. If the reseller wants to repair or replace, Panasonic will handle the exchange directly with the reseller. If the reseller wants to return for credit, the reseller will be given a ticket number. When the reseller has a ticket number,they may contact ScanSource customer service at 800.944.2439 x4049. | Varies by product. Please confirm with Panasonic technical support. | 855.772.8324, option one |
| Paxton Access | Five years; customer first must contact Paxton tech support at 800.672.7298, and provide part number, serial number, reason for return, and quantity. Paxton will supply customer with RMA number to provide to ScanSource for the return. Customer should then contact ScanSource Customer Service at 800.944.2439 x4049. | Five-year warranty; contact Paxton Tech Support at 800.672.7298 |
800.672.7298 |
| PCTEL | 30 days from invoice date |
PCTEL antenna products: two years MPRC and MPRD parabolic reflector antennas, Bluewave series antennas, and PCTEL bulk cable products are similarly warranted for five years PCTEL enclosure and coaxial cable assembly products are similarly warranted for one year PCTEL data line surge and PCT series coaxial surge products are similarly warranted for 10 years PCTEL's sole and exclusive obligation under the foregoing warranty shall be, at its option, to repair or replace any defective product that fails during the warranty period. The expense of removal and reinstallation of any item is not included in this warranty |
630.372.6800 or by email to antenna.techsupport@pctel.com |
| Pelco | 60 days from date of invoice; contact ScanSource Security tech support at 800.944.2439 x4129 |
Pelco will repair or replace, without charge, any merchandise proven defective in material or workmanship for a period of one year after the date of shipment. See full rules and exceptions here: www.pelco.com/support/product-warranty-return-information | 800.289.9100 or 559.292.1981 |
| PicturePhone Direct | Contact PicturePhone direct for all warranty information at 585.334.9040 x2286 | Contact PicturePhone direct for all warranty information at 585.334.9040 x2286 | Contact PicturePhone direct for all warranty information at 585.334.9040 x2286 |
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Pioneer POS |
Contact Pioneer POS directly |
All-in-One touchcomputers, touchmonitors, printers and cash drawers: Three-year warranty All tablets: One-year warranty |
http://www.pioneerpos.com |
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| Plasco | 60 days from date of invoice; contact ScanSource Security tech support at 800.944.2439 x4129 | Contact the ScanSource Security System Design Team at 800.944.2439 x4129 | 800.944.2439 x4129 |
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POS-X |
30 days |
All POS-X products carry a three-year warranty except for the following: *All POS-X products carry two-day Advanced Exchange service free of charge for the length of the warranty. Overnight and Extended warranties are available. For more information visit www.pos-x.com/warranty |
www.pos-x.com |
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Poly (Legacy Polycom and Plantronics) |
Polycom Branded: Please contact ScanSource Tech Support at 877.847.7000 ×4095 or contact Poly directly at 888.248.4143 or 916.9287561. ScanSource does not accept DOA product on behalf of the supplier. Plantronics Branded: 30 days from invoice date |
Visit Poly's website for full manufacturer warranty information. |
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Posiflex Business Machines, Inc. |
Contact Posiflex directly |
Three-year warranty for US and Canada |
Posiflex Tech Support: 510.429.7097 |
|
Printronix |
30 days |
P7000 Line Printers: 90-day, on-site warranty |
714.368.2686 |
| ProClip | One year | One-year limited warranty. This limited warranty does not extend to any product which has been damaged as a result of accident, misuse, abuse, or as a result of unauthorized service. This warranty is in lieu of all other express warranties for this product. Implied warranties, including those of merchantability, fitness for a particular purpose and non-infringement shall have no greater duration than one year from the date of purchase. In the event this product becomes defective during the warranty period, the purchaser's exclusive remedy shall be repair, replacement or refund as provided above. | If any product should become defective within the warranty period, ProClip, at its option, will replace it, repair it or refund the purchase price. Repair or replacement parts or products will be furnished on an exchange basis and will either be new or reconditioned. All replaced products shall become the property of ProClip. Warranty service is available to you by delivering the product during the warranty period to ProClip. |
| Promethean | Direct to supplier by emailing US.Returns@prometheanworld.com |
Standard Warranty: three years | US.Returns@prometheanworld.com |
| Purewave Networks | 45 days. All DOA product must go through Purewave Tech Support at 650.528.5200 to confirm DOA and obtain a case number; once obtained, customer may contact ScanSource Security Customer Service at 800.964.8994 x4049 to request an RMA by providing the case number given by Purewave | One year |
Email support@pwnets.com 650.528.5200 |
|
Rainbow CCTV |
30 days |
CCTV Lenses: Four years |
800.654.5367 |
| Raytec | 90 days | Illuminators: Five-year warranty All PSUs: Three-year warranty |
Contact Alexandra Tran, Sales Coordinator 613.270.9990 x116 or fax 613.599.5006 |
| Razberi Technologies, Inc. | 15 days from date of receipt |
Three-year limited warranty under normal use (free from defects in design). Repaired or replacement hardware will be warranted for the remainder of the original warranty period or 90 days, whichever is longer. If a product is returned to Razberi for replacement or repair and no problem is found, the purchaser will be billed $50.00 fee for inspection as well as all associated freight charges. Any product that is returned for replacement or credit without all original power supplies will be charged a $100 restocking fee. |
469.828.3380 www.razberi.net |
| RealWear | Non-DOA RMA Period: 30 Days (Factory Sealed)
DOA Period: Within 90 days from delivery to End User. All support request that are product related should start by calling or contacting our Support Group at the following link https://realwear.com/support/contact-support. In operable or defective units need to first speak with RealWear Support to determine the issue. If RealWear Support determines the unit needs repair, they will process a Return Authorization Number (RMA) and provide information for next steps. |
Visit RealWear website for MFG Warranty Information. https://realwear.com/terms-of-sale |
For DOA Product: Supplier bears all costs of shipping and risk of loss to Supplier's location and back to the location specified by ScanSource. |
|
RedBeam |
90 days |
Software - 30-day warranty; service contract for an additional year of service and telephone support may be purchased |
support@redbeam.com |
| RedSky | Non-returnable | Contact ScanSource Catalyst Sales Rep. | |
| Revolabs | 30 days direct to Revolabs | All Revolabs hardware products manufactured have a one-year limited warranty in all regions except for Europe, which attracts a two-year limited warranty (unless specified otherwise) | support@revolabs.com 800.326.1088 |
| Ribbon Communications Operating | See Warranty Services | Hardware products: 12 months; for software products: 90 days; and for media: 30 days. | Customer should contact Ribbon at: https://ribboncommunications.com/services/support-services/ribbon-support-portal |
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RJS |
30 days |
One-year warranty |
714.368.2355 |
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Rutherford Controls |
30 days; contact ScanSource Security tech support at 800.944.2439 x4129 |
Accessories: Two years |
800.899.5625 http://rutherfordcontrols.com/en/support/returned-material-authorization-(rma)-forms/ |
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SATO |
30 days; no returns on printheads or media |
Printers - one year |
www.satoamerica.com |
| Sangoma |
30 Days Contact ScanSource Tech Support for DOA and warranty issues at 877.847.7000 x 2160. |
Contact ScanSource Tech Support for DOA and warranty issues at 877.847.7000 x2160. | |
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Seagull Scientific |
30 days |
Seagull will exchange for new product (warranty information to be determined) |
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Security Door Controls (SDC) |
30 days: contact ScanSource Security Tech Support at 800.944.2439 x4129 |
Electromagnetic locks: Lifetime |
800.413.8783 and request Tech Support |
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Seeburger |
Non-returnable |
Full term of license agreement. Software orders require a minimum of 12-months maintenance contract. |
770.604.3888 |
| Seek Thermal | All DOA and defective products should be returned directly to the vendor. | Submit a Request | |
| Seiko | 30 days | ||
| Seiko Instruments | NON-RETURNABLE; Vendor Direct Returns Only; **SATELLITE/CONSIGNMENT VENDOR** |
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| Seneca Data |
Non-returnable, directly to vendor | Non-returnable, directly to vendor | 800.227.3432 |
| Shure | 90 days from ScanSource invoice date; contact ScanSource Communications Tech Support at 877.847.7000 x4095 |
All products carry a limited two-year warranty. | |
| Signamax | All requests go directly through Signamax; contact their tech support team at 800.446.2377 or techsupport@signamax.com. Signamax will, at its sole option, repair or exchange the product at no charge, provided Signamax technical support was contacted to obtain a Return Material Authorization (RMA) number. |
LIMITED LIFETIME WARRANTY by SIGNAMAX Signamax warrants its product against defects in materials and workmanship for the life of the product to the original purchaser. Media Converters (including Industrial Media Converters), Small Form-Factor Pluggable modules (SFP), and Connectivity products (premises wire and connectors). LIMITED, 5-YEAR WARRANTY by SIGNAMAX Signamax warrants this product against defects in materials and workmanship for a period of FIVE (5) YEARS to the original purchaser. |
techsupport@signamax.com or 800.446.2377 |
| SKC | 30 days from ScanSource invoice date; contact ScanSource Communications tech support at 877.847.7000 x4095 |
Customer to contact Polycom for product warranty | 800.POLYCOM |
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SmartVue |
30 days; contact the ScanSource Security System Design Team at 800.944.2439 x4129 |
One year |
Online Support |
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Socket Mobile |
None; All requests must go through Socet Mobile directly |
One-year standard warranty EXCEPTIONS: SocketCare Extended Warranty available for SoMo handheld computers, CHS Series 7, CRS Series 9, and CF plug-in cards Series 4, 5 and 6. For program details and part numbers, please visit http://www.socketcare.com/ |
http://support.socketmobile.com |
| Speco Technologies | 30 days; Speco case number required; customer must contact ScanSource Security tech support at 800.944.2439 x4129 so that they can confirm defect with customer |
Depends on camera or product; contact your ScanSource sales rep for warranty information |
Customer must contact Speco Technologies by phone, fax, or email if the invoice is past 30 days. Speco Technologies |
| Specialty Roll | One year | ||
| Spectralink | Contact Spectralink directly at 800.775.5330 or support.spectralink.com | One-year limited warranty | 800.775.5330 or go to support.spectralink.com |
| Star Micronics | 30 days; reseller must contact Star Micronics at 848.216.3300 x995 or email at support@starmicronics.com to trouble shoot; manufacturer will provide a case number; customer may then contact ScanSource customer service at 800.944.2439 x4049 to request an RMA | One to four years based upon model. Contact MFG to determine warranty status. | http://www.starmicronics.com/supports/supportmain.aspx#warranty 848.216.3300, option 3 |
| Tailwind Solutions, Ltd. | 30 days from date of invoice; product failures must first be reported to Tailwind Partner Support; partner must contact Tailwind Partner Support at marketing@tailwind-solutions.com and get approval for RMA; partner may then contact ScanSource Customer Service at 800.944.2439 x4049 to provide the approval from Tailwind Solutions and request an RMA | Two-year warranty | www.tailwind-solutions.com +44 (0) 845 528 0272 |
| TEAMSable | NON-RETURNABLE; Vendor Direct Returns Only; **SATELLITE/CONSIGNMENT VENDOR** |
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| TEAMSable POS (A Division of Team Research Inc.) |
30 days | All TEAMSable POS products carry a three year warranty, except for the following: tablets and tablet peripherals: one-year warranty, digital signage: one-year warranty, cash drawer: one-year warranty |
408.452.8788 |
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Teklynx |
Non-returnable |
Contact Teklynx directly |
customerservice@teklynx.com |
| Tely Labs | Direct to Tely Labs 650.318.6866 or email support@tely.com |
Hardware: One-year warranty Software updates: One-year warranty |
Contact Tely Labs Support 650.318.6866 or email support@tely.com (Monday - Friday from 9 am - 5 pm PT) Customer may also submit a request for assistance via https://community.tely.com/anonymous_requests/new |
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TG3 Electronics |
30 days |
One-year limited warranty based on warranty statement |
Register RMA on website at |
| Toshiba Global Commerce Solutions, Inc. |
For DOA/defective items, customer must contact Toshiba to place a Hardware Service Request by calling 855.247.4844. Ship-damaged units from ScanSource warehouse will be handled by customer service as per standard practice. For ship-damaged units delivered directly from Toshiba, the customer should contact their ScanSource sales rep, and the PM will be notified to submit a Risk-of-Loss request with Toshiba. |
Visit Toshiba’s website for warranty terms: http://www.toshibacommerce.com/support/limitedwarranty | 855.247.4844 |
| Touch Dynamics | 90 days Must contact vendor before contacting ScanSource for the RMA. |
Email: support@touchdynamic.com Online: https://www.touchdynamic.com/support/tech-support/ Call: 888.508.6824 and request technical support |
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| TRENDnet | 30 days | - | - |
| TSC | Defective items must go through TSC technical support to confirm warranty service. If warranty service is needed, TSC will issue an RMA number to the reseller or end user to send the unit in for depot repair. Credit requests must be made within 30 days of invoice. Reseller must notify ScanSource customer service at 800.944.2439 x4049 of the TSC RMA number when returning for credit. | Visit TSC website for warranty terms: http://www.tscprinters.com/cms/theme/index-36.html |
909.612.9606, option 3 |
| Ubiquiti | All DOA issues handled directly through Ubiquiti: Online form- http://www.ubnt.com/support/rma or email rma@ubnt.com | One year from date of purchase | Additional warranty service information here http://www.ubnt.com/support/warranty |
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Unitech |
30 days; |
POS Keyboards - one-year warranty |
us.ute.com |
|
Valcom |
30 days | One-year warranty through manufacturer | is@valcom.com |
| Veracity | All defective/DOA products must go back to the manufacturer directly. All replacement orders must go through the sales team. | Two-year warranty on all current products | www.veracityglobal.com or 800.679.1590 and request Tech Support |
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VeriFone |
Customer must contact VeriFone VSS RMA department at 800.834.9133 or via email i.rma@verifone.com |
Mx Series Terminals - three years |
www.verifone.com |
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VeriFone (PC Charge) |
Customer must contact VeriFone for all DOA issues |
60 days from date of shipment |
www.gosoftware.com |
| Video Mount Product | Contact manufacturer's tech support at 877.281.2169 | Contact manufacturer for details |
Video Mt Products (VMP) Tech Support |
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Videolarm |
30 days after end-user delivery |
Camera Housings: five years |
800.554.1124 |
| ViewZ | 30 days; customer must contact ViewZ tech support to discuss problems, trouble shoot, and get a ViewZ tech support case number. May be done via email at rma@viewzusa or via phone 800.998.4399. ViewZ needs following info from customer: model number, serial number, and description of problem. Then customer contacts ScanSource Customer Service with ViewZ case number. | Three-year repair warranty policy | Email: rma@viewzusa 800.998.4399 |
|
Vigilix |
N/A |
N/A |
http://www.vigilix.com |
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Wavelink Services |
Contact Wavelink directly | Contact Wavelink directly |
www.wavelink.com |
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Wavelink Software |
Contact Wavelink directly |
Contact Wavelink directly |
www.wavelink.com |
| XPCC (Xtreme Power) |
90 days from date of delivery,end user must be confirmed with XPCC Technical and Customer Support at 800.582.4524. Once case number is obtained, customer contacts ScanSource Customer Service to begin RMA process | Terms and conditions of warranties on each product are included inside user manual for each | support@xpcc.com XPCC Technical Customer Support 800.582.4524 |
| Yealink | One year RMA request should start in ScanSource Solutions Services. |
Item has to be deemed defective by ScanSource solutions services, then can be exchanged for a working unit. | |
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Zebra Technologies |
30 days. All DOA requests must go through ScanSource tech support. If ScSc tech support cannot deem the product DOA, the customer can file a case with Zebra tech support at DOAteamNA@zebra.com or 800-653-5350. If Zebra validates the DOA case, ScanSource will process the DOA RMA. |
Hardware is warranted for a period of twelve (12) months from date of shipment unless otherwise stated by Zebra in the Product warranty exceptions list.
Standard Warranty details: https://www.zebra.com/us/en/support-downloads/warranty/product-warranty.html Exceptions list: https://www.zebra.com/content/dam/zebra_new_ia/en-us/support-and-downloads/general/Warranty/product-warranty-exceptions-list.pdf |
www.zebra.com |
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ZoomSwitch |
Customer must first contact UC tech support, David Weatherly, at 800.641.6416 x129, or via email at dwatherly@unifiedcommunications.com |
Reseller must contact ZoomSwitch for product warranty |
800.641.6416 x129, or via email at DWeatherly@unifiedcommunications.com |
* DOA Period is from ScanSource Invoice Date unless otherwise specified.