MiContact Center Business rel 9.2 Installation and Maintenance (T-MICC-9.2-IM)

The Mitel Software Contact Center (MICC) Installation and Maintenance (I&M) course is a five-day, remote leader-led course that provides advanced hands-on training teaching you how to successfully install and maintain an enterprise-contact-center configuration. Covered installation and maintenance topics include contact-center-management ACD, multimedia, and IVR-routing-visual-workflow manager.

The Mitel Software Contact Center (MICC) Installation and Maintenance (I&M) course is a five-day, remote leader-led course that provides advanced hands-on training teaching you how to successfully install and maintain an enterprise-contact-center configuration. Covered installation and maintenance topics include contact-center-management ACD, multimedia, and IVR-routing-visual-workflow manager.

You will also gain a detailed understanding of the contact-center-management architecture, media-server configuration, performance of the telephone-system synchronization, and the best practices for maintaining your software. Once the course curriculum and exam have been completed, participants will receive a contact center I&M certificate.

Format: Remote-leader led

Audience:  technicians, engineers

Duration:  Five days

Prerequisites:  (recommended only, not required)

MiVoice Business rel 9.1 Core I&M Certification or MiVoice Business rel 9.1 Networking, Clustering, and Resiliency Certification

and

MiVoice Business Standalone ACD Certification

Equipment

Equipment requirements to attend remote leader-led class:
1 - Either a phone for calling in OR a PC capable of mic and speakers
2 - A computer to connect to the screen share and to an RDP that Mitel will provide