Overview:
The MiCloud Management Portal (MMP - formerly Oria) System Management Training Course:
  - Teaches technical users how to configure and set up MMP for initial use
  - Covers how to use the product to manage customer-support issues
  - Presents technical and administrative users with the workflows associated with these tasks
  - Qualifies technicians with MMP-system-management certification

This course is web-based/leader-led. The student(s) are remote, and the course is conducted with an instructor leading the training sessions via a web-session environment. Practical exercises are conducted with remote access to MCD instances.

Prerequisites:

Mandatory prerequisite for this course:

• Mitel Standard Linux (MSL) Release 10.5 Certification

Recommended for this course:

• MiVoice Business Release 8.0 Networking, Clustering and Resiliency I+M Certification

Equipment Requirements and Setup Requirements:

Given that this course is delivered remotely, students must have the following equipment:

• One telephone capable of hands-free or headset operation with mute capability—this will be used for audio conferencing
• Two PCs or one PC with dual screens - one will be for the web session and the other is for ESM and documentation access
• High-speed internet connection; with 2 MHz download and 400 kHz upload minimum recommended speeds

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding IP addressing and URLs will be communicated to the student by the instructor prior to class start date. A test procedure will be included in this information, to ensure all communication requirements will be met. Note: To ensure there will be no class delays, this procedure MUST be done the week before the start of class.

Topics Covered:

The following topics are covered during this training:

• Course Resources
• Basic System Programming
• Phones and Devices
• Unified Voice Messaging
• Call Forwarding
• Automated Attendant and Call Routing Announcements
• Scheduled Time-Based Application Router
• Record-a-Call
• Unified Voice Messaging E-mail Synchronization
• Keymaps
• Phantom Extensions
• Hot Desking
• Extension Lists
• Hunt Groups
• System Users
• Dynamic Extension Express
• Configuration and Conferencing Assistants
• Web Portals

Additional Recommended Training:

Students with no previous telephony or voice over IP experience should also complete the Voice and Data Technology Primer web-based course, available free of charge in the course catalog.

Terms and Conditions:

The information contained in this document is subject to change without notice and should not be construed in any way as a commitment by MITEL NETWORKS or any of its affiliates or subsidiaries.