Cisco Collaboration Professional Services with ZCare
When you partner with ScanSource, you have access to an outstanding service program that extends across the full lifecycle of your Cisco collaboration technology deployment, including voice, video and web conferencing, contact center, instant messaging, and presence. We act as an extension of your team, or can transfer skills to your own team, making you more competitive.
You will benefit from our unique approach to professional services that guarantees your success and your customer’s satisfaction (whether it’s for a new or expansion project). From early-stage project planning and assessment, to on-site engineering, project management, training, contract management support, and technical support, our ZCare Services are an end-to-end professional services solution across the full lifecycle of your collaboration deployment. Whether you need to implement, expand or optimize your system, ZCare Professional Services can accelerate your success by minimizing risk and maximizing system uptime and usability.
How ZCare Services Benefit Business
ZCare Professional Services Include:
Summary of Services
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PLANNING AND DESIGN SERVICES Guarantee project success with a thorough kickoff, including a review of the solution design, implementation steps, existing and new hardware viability |
Customer Network Review Network Architecture Design Mass Endpoint Architecture Design |
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IMPLEMENTATION SERVICES Ensure an on-time, on-budget deployment with expert on-site services that enable your administrators and users, and achieve your program goals |
Installation Software Management Dial Plans Training |
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OPERATING SERVICES Ensure maximum system uptime and usability with services that make ongoing management of your system cost-effective |
Cisco-Branded Services ZCare Technical and Contract Support ZCare Managed Service Program Proactive Notification Maintenance Program |
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OPTIMIZATION SERVICES Increase the return on your system investments by continuously adding enhanced functionality that also drives new efficiencies for your business |
VCS (Video Communication Server) Optimization TMS Optimization VCS Clustering |
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ROI AND COLLABORATION SERVICES Ensure ongoing success of every system through greater user adoption and satisfaction with expanded features, applications, and functionality |
Usage and Adoption BYOD Consultation New Services Introduction |
